Legal
Privacy Policy
Last updated: June 2026
About StayHost AI
StayHost AI is an AI-powered guest communication platform built for holiday lets, serviced accommodation and hospitality businesses. We help property owners and managers provide instant, intelligent support to their guests via WhatsApp and other supported messaging channels.
Information We Collect
We collect the following types of information in order to provide our service:
- Guest messages sent via WhatsApp and other supported communication channels.
- Guest contact details (such as phone number) as provided through the messaging platform.
- Property information provided by hosts to train the AI concierge.
- Account information for property owners and managers who register on the platform.
How We Use Your Information
We use collected information solely to provide guest support and booking-related assistance, including:
- Generating AI responses to guest questions on behalf of property owners.
- Escalating enquiries to hosts when required.
- Improving the quality of responses within the platform.
We Do Not Sell Your Data
We do not sell, rent or trade personal information to any third parties for marketing or commercial purposes.
Third-Party Service Providers
To deliver our service, information may be stored and processed securely by trusted third-party providers, including:
- Meta (WhatsApp) — the messaging platform through which guest communications are delivered.
- Base44 — our application platform and data infrastructure provider.
- Hosting providers — secure cloud infrastructure used to operate the platform.
All providers are required to handle data securely and in accordance with applicable data protection laws.
Your Rights & Data Deletion
You may request the deletion of your personal data at any time. To submit a data deletion request, please contact us at support@stayhostai.com. We will process your request in accordance with applicable data protection regulations.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
StayHost AI
support@stayhostai.com