Your hotel. Your information. Your digital concierge.
Extend your hospitality beyond reception hours with a hotel-trained, multilingual concierge that gives guests instant guidance and escalates complex issues to your team.
Configured around your approved information, hospitality tone and operational boundaries.
One approved pilot location · Scope agreed before setup · 90 days free · Private testing before guest launch
Guest support should not stop when reception gets busy
Support throughout the stay
Give guests one place to ask for information before arrival, during their stay and at departure.
Reduce repetitive questions
Handle common information and guidance while staff focus on personal and operationally important needs.
Keep your standards protected
Use approved information, defined boundaries and human escalation.
The Guest Stay
One concierge for the whole guest stay
Before arrival
Parking, transport, arrival guidance and pre-stay policies.
Arrival and check-in
Check-in times, luggage storage and early or late arrival policies.
During the stay
Dining information, room-service hours, Wi-Fi, facilities and hotel services.
Activities and events
Information about daily programmes, hotel events and local recommendations supplied by your team.
Problems and support
Guidance on common questions, with complaints, access problems and maintenance concerns escalated to staff.
Checkout and departure
Checkout information, general billing guidance, luggage information and transport support.
Answers depend on information supplied and approved by the operator. The concierge does not access live room status, room-service ordering, invoices or live event schedules unless supplied by the operator.
Configurable
Built around your operation — not a generic chatbot
StayHost AI is configured around the guest experience your team wants to provide.
Operator-approved information
Configurable hospitality tone
Hotel-specific facilities and policies
Operational boundaries
Staff escalation
Private testing before launch
Ongoing information updates supplied by the operator
Your Digital Concierge
Configured around your hotel's information, tone and guest experience.
The concierge answers using your approved knowledge, follows your operational boundaries, and escalates what matters to your team.
Real Guest Moments
See how it supports real guest moments
Guest asks:
"What activities are happening at the hotel today?"
Concierge responds:
"Today's programme includes afternoon tea in the lounge from 2pm and live music from 7:30pm. Would you like more information about either?"
Example based on activities supplied by the hotel.
Guest reports:
"The air conditioning in my room is not working."
Concierge responds:
"I'm sorry about that. I'll escalate this to the hotel team so they can assist."
The concierge does not promise that a repair has been booked or completed — it escalates to staff.
Brand Protection
Hospitality standards, protected by design
StayHost AI uses the knowledge your team approves and does not make unauthorised operational promises. Uncertain, sensitive or important issues are escalated to staff.
No unauthorised refunds
No booking changes
No unsupported discounts
No promises about early check-in or late checkout
No invented availability
Operator remains in control
Operator remains in control
The concierge follows your information, your tone and your boundaries. It does not invent answers, make promises or take operational actions you have not approved.
Multilingual
Support international guests in their preferred language
StayHost AI can provide multilingual responses while relying on the same operator-approved information and operational boundaries.
English
Français
Deutsch
Español
Italiano
Nederlands
Português
Polski
Other
Complaints
Guest dissatisfaction is flagged and escalated immediately.
Access issues
Lockouts and access problems reach your team without delay.
Emergencies
Sensitive situations are escalated to your designated team.
Maintenance
Repair needs and facility concerns are routed to staff.
Human Escalation
AI when it helps. Your team when it matters.
Not every guest issue should be handled automatically. StayHost AI escalates complaints, access issues, emergencies, maintenance concerns and other situations requiring human attention to the operator's designated team.
How It Works
From hotel information to guest-ready concierge
Share your approved hotel information
Provide the information your team wants guests to receive.
We complete the standard setup
StayHost AI configures the concierge around your information and tone.
Your team tests it privately
Review answers, tone and escalation behaviour before any guest sees it.
Launch when you are ready
The concierge goes live to guests only when you approve.
Controlled Pilot
Test privately for 90 days
Start with one approved pilot location. We complete the standard setup using your information. Your team tests StayHost AI privately and decides when — or whether — it is ready for guest use.
One pilot location
Free standard setup
90 days free
Private testing first
No guest launch until approval
No commitment to wider rollout
Pilot scope agreed before setup
Bespoke Requirements
Need something more specific?
Standard StayHost AI works without a PMS integration. Custom features and integrations can be requested, reviewed and scoped separately after the pilot.
PMS connections
Booking-system APIs
Bespoke operational workflows
Multi-location requirements
Custom reporting
Enterprise security requirements
Availability, timescales and pricing depend on technical review and agreed scope. These integrations are not currently live as standard features.
Pricing
Clear pricing for hotels and operators
Hotel pricing is tailored to your operation.
Hotel pricing is tailored to your number of rooms, locations and operational requirements. Request a quote to discuss the most suitable setup.
Included in standard hotel setup
Start with one pilot location
Free standard setup and a 90-day pilot for one approved location. Your team tests the concierge privately before guest launch.
Multi-location agreements, custom PMS connections, booking-system APIs and bespoke requirements are scoped separately.
FAQ
Frequently asked questions
Start With One Location
Start with one location
See how StayHost AI would work for your operation. We will complete the standard setup and give your team 90 days to test it privately before deciding whether to launch or expand.
One approved pilot location · Scope agreed before setup · 90 days free · Private testing before guest launch