How It Works
From guest question toconfident resolution.
Configure StayHost AI around your accommodation information, policies and guest experience. It handles routine questions and alerts your team when human judgement is needed.
Configure each property or location
StayHost AI is configured around the accommodation's facilities, policies, services, local information and intended guest experience.
Hotel, aparthotel, serviced-accommodation, portfolio or individual-property information is set up around your operation.
Give guests access to the concierge
Guests use the supported concierge journey provided by the accommodation operator before or during their stay.
A guest begins their stay and asks for information through the concierge provided by your operation.
StayHost AI answers using approved information
Guests receive fast, multilingual guidance based on the information configured for the relevant property or location.
"Check-in is from 3pm. The pool is open until 9pm. Breakfast is served in the restaurant from 7am."
Your team is alerted when needed
Complaints, safety concerns and situations requiring human judgement are escalated to the appropriate team or operator.
A guest reports a maintenance issue. Your team is alerted so they can assist — the concierge does not promise a repair has been completed.
Both Sides of the Conversation
What your guest experiences.
Two very different perspectives — the same effortless result.
What your guest sees
Receives access to the concierge provided by the operator
Asks any question before or during their stay
Gets a warm, accurate, multilingual answer within seconds
Feels looked after — without any wait
"Hi there! 👋 Grove Road Car Park is just a 3-minute walk — open 24/7. Let me know if you need anything else!"
— StayHost AI · replied in 4 seconds
What you see
Every conversation logged automatically in the Owner Portal
Escalations flagged instantly for issues that need attention
A clear record of what was asked and how it was handled
Your team is only contacted when support is needed
Your dashboard shows every conversation, AI response, and escalation — without you having to be involved in any of it.